Privacy policy

Enagic Australia Pty. Ltd. PRIVACY POLICY

This Privacy Policy provides information about what kinds of personal information we may collect or hold, how we collect, hold, use and disclose that personal information, choices you have regarding our use of that personal information, and your ability to access or correct that personal information. It applies to personal information provided to us, or otherwise collected by us, offline or online, including through, including its subdomains and any other website we operate from time to time (Site). In this Privacy Policy we, us or our is Enagic Australia Pty. Ltd. ABN 64 141 931 919.

Personal information

Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.

The types of Personal Information that we may collect from you and how we use it will depend on the products, services and facilities you use, how you use them and upon your status as an Independent distributor or Client.

If you do not provide this information we may not be able to process your application for registration, or provide you with any product or services offered in connection with our business, or otherwise effectively conduct our relationship with you.

The types of personal information we may collect about you include:

  • your name;
  • images of you and/or copy of drivers license;
  • copy of another form of identification documentation such as passport and/or proof of address such as a utility bill
  • your contact details, including email address, mailing address, street address and/or telephone number;
  • your marital status;
  • your age and/or date of birth;
  • your credit card and/or bank account details;
  • your demographic information, such as postcode;
  • your preferences and/or opinions;
  • information you provide to us through customer surveys;
  • details of products and services we have provided to you and/or that you have enquired about, and our response to you;
  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
  • information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information;
  • your occupation and employment details including employment status and any previous work experience;
  • information from or in connection with your resume or job application if you apply for a position with us; and
  • any other personal information requested by us and/or provided by you or a third party.

We collect and record personal information about individuals such as:

  • our clients and independent distributors, potential clients and independent distributors, and their representatives;
  • our suppliers and potential suppliers and their representatives, directors, partners, proprietors and shareholders;
  • contractors and subcontractors and potential contractors and subcontractors and their representatives in relation to providing goods and services to us;
  • our employees past and present, including applicants; and
  • any other person who comes into contact with us.

We may collect these types of personal information directly from you or from third parties, and other sources such as:

  • our independent distributors, when you as a client give them personal information which they provide to us;
  • your nominated representatives (eg spouse, power of attorney, brokers and other professional advisors);
  • publicly available sources of information; and
  • our related entities, companies and businesses.

Collection and use of personal information

We collect your personal information to allow us to conduct our business functions, to provide, market and sell our products and services, and for the purposes set out in this Privacy Policy or otherwise permitted or required by law.

We may collect your personal information in the course of providing you with goods or services, or:

  • when you use or buy our products or services;
  • when you provide us, or you offer or apply to supply us, with goods or services;
  • when you provide information to us in any way (including by completing a form, disclosing information over the phone or via email, or providing us a business card);
  • when you request information about us, our products or services;
  • when you provide feedback to us;
  • when you visit or fill in a form on our Site;
  • when you visit premises from which we operate;
  • when you (or your employer) provide that information to us in the course of conducting or administering our relationship with you, or when you are carrying out activities in connection with our business operations;
  • when you submit a job application with us;
  • when you otherwise contact us by telephone, fax, email, social media, post or in person; or
  • where we are otherwise required or authorised by law to do so.

We may collect, hold, use and disclose personal information for the following purposes:

  • to process applications and orders;
  • to deliver ordered products;
  • calculate and process payments;
  • to confirm identification;
  • dealing with requests, enquiries, complaints and other customer care related activities;
  • to contact and communicate with you;
  • to enable you to access and use our Site, associated applications and associated social media platforms;
  • for internal record keeping and administrative purposes;
  • for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
  • to run competitions and/or offer additional benefits to you;
  • to comply with our statutory and legal obligations and resolve any disputes that we may have;
  • to promote and market our products and services to you;
  • to provide you with information that we believe may be of interest to you or that you may be interested in receiving, including advertising material, regarding us, our clients, and our business partners;
  • to provide for the safety and security of workers and onsite visitors;
  • to help us manage our business operations;
  • for business support purposes including maintenance, backup and audit;
  • to process any job application submitted by you; or
  • to respond to any queries or complaints you may have.

Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.

If we do not collect your personal information, or if you provide us with inaccurate or incomplete information, we may not be able to provide you with the product or service, or fulfil the other purposes for which we collect personal information.

We reserve the right to at all times monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, but we have no obligation to monitor the use of our Site or to retain the content of any user session.

We may otherwise collect, use or disclose your personal information where the collection, use or disclosure is in accordance with this Privacy Policy or any agreement you enter into with us, or as required or authorised by law, including without limitation the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Disclosure of personal information to third parties

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
  • professional service providers and advisors who perform functions on our behalf, such as lawyers;
  • our employees, contractors and/or related entities;
  • our existing or potential agents or business partners;
  • sponsors or promoters of any competition we run;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia;
  • third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia as contemplated by this Privacy Policy.

We may also disclose your personal information to our Site host or software application providers in certain limited circumstances, for example when our Site experiences a technical problem or to ensure that it operates in an effective and secure manner.

As we continue to develop our business, we may buy, merge or partner with other companies or businesses, and in so doing, acquire information. In such transactions, personal information may be among the transferred assets. Similarly, in the event that a portion or substantially all of our business or assets are sold or transferred to a third party, we may also disclose information including your personal information to a purchaser or potential purchaser in connection with the sale or potential sale of us, our business or any of our assets, including in insolvency.

Where we disclose your personal information to third parties, we will request that the third party handle your personal information in accordance with this Privacy Policy.

Overseas disclosures

Some of your personal information may be disclosed, transferred, stored, processed or used overseas by us, or by third party service providers. This may happen if:

  • our offices or related entities are overseas;
  • we outsource certain activities overseas;
  • transactions, information, services or products have an overseas connection; or
  • our computer systems including IT servers are located overseas.

You consent to the collection, use, storage, and processing of your personal information outside of Australia as set out in this Privacy Policy.

In particular, your personal information may be disclosed to third parties in Japan (where our parent company is located), other countries in which we have branches or offices (see for details of our office locations around the world), the USA, and such other countries in which those parties or their, or our, computer systems may be located from time to time, where it may be used for the purposes described in this Privacy Policy. In these circumstances, you consent to the collection, use, storage and processing of your personal information in those countries, without us being responsible under the Privacy Act 1988 (Cth) for such use (or for any breach). Where such parties are located overseas, you may have rights to enforce such parties' compliance with applicable data protection laws, but you might not have recourse against those parties under the Australian Privacy Act in relation to how those parties treat your personal information.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will deal with it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have provided the appropriate notifications and procured such person s consent to provide the personal information to us and for us to use it as set out in this Privacy Policy and in accordance with relevant laws.

Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you. It would assist us to ensure we properly understand your request, and allow us to respond more promptly, if requests are made in writing and include as much detail as possible.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date. It would assist us to ensure we properly understand your request, and allow us to respond more promptly, if requests are made in writing and include as much detail as possible.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.


You consent to us using your personal information for sending you information, including promotional material, about us or our products and services, as well as the products and services of our related entities and third parties, now and in the future. You also consent to us sending you such information by means of direct mail, email, SMS and MMS messages.

If you do not want to receive marketing information from us, you can unsubscribe as set out in the section above.

Storage and security

We aim to ensure that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures designed to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us, including over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

If we find that we no longer require or have no further need for your personal information we may de-identify it or remove it from our systems and destroy all record of it.

Collection of personal information via our Site, including cookies and web beacons

We may use various technological methods from time to time to track the visiting patterns of individuals accessing our Site, including but not limited to the methods set out in this section.

Google Analytics

We may use Google Analytics to help analyse how you use our Site. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated is used to create reports about the use of our Site. Google will store this information.

If you do not want your Site visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at


We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

Cookies may also be used on our Site to monitor web traffic, for example the time of visit, pages visited and some system information about the type of computer being used. We use this information to enhance the content and services offered on our Site.

Cookies are sometimes also used to collect information about what pages you visit and the type of software you are using. If you access our Site or click-through to our Site from a link in an email we send you, a cookie may be downloaded onto your computer's hard drive.

Cookies may also be used for other purposes on our Site from time to time.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the "Help" menu on your browser to learn how to change your cookie preferences.

If you disable the use of cookies on your web browser or remove or reject specific cookies from our Site or linked sites then you may not be able to gain access to all of the content and facilities in those websites.

Web beacons

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor s behaviour and collect data about the visitor s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Click stream data

When you read, browse or download information from our Site, we or our internet service provider may also collect information such as the date, time and duration of a visit, the pages accessed, the IP address of your computer, and any information downloaded. This information is used for statistical, reporting and website administration, maintenance and improvement purposes.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites.

Some of the content on our Site includes applications made available by third parties, such as social media buttons or links that allow you to share content or links to our Site through the relevant third party platforms. These third party applications themselves may facilitate collection of information by those third parties, through your interaction with the applications and sometimes even if you do not interact directly with them. We are not responsible for the technical operation of these applications or the collection and use practices of the relevant third parties.

Those websites and applications are not governed by this Privacy Policy. Please visit the relevant third party websites and applications to understand their privacy practices and options they may make available to you in relation to their collection of your personal information.


We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:

Enagic Australia Pty. Ltd.0ABN 64 141 931 919


Last update: 29 July 2019